Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the BuildingService360 website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

BuildingService360 (“we”, “us”, “our”) is a property services company operating in London, UK. If you have any questions about these Terms, please contact us at buildingservice360@gmail.com.

2. Our Services

We provide a range of property and building services, including but not limited to:

• Emergency repairs and maintenance
• Property renovations and construction
• Commercial building services
• Residential projects
• Furniture and interior solutions
• Design and consultancy

All services are provided subject to a separate written agreement or quotation that will outline the specific scope of work, timeline, and pricing.

3. Quotes and Pricing

• Quotations are valid for 30 days from the date of issue, unless otherwise stated
• All prices are in GBP (£) and inclusive of applicable VAT
• Final pricing may vary if additional work is required that was not identified during the initial assessment
• Any changes to the scope of work must be agreed in writing and may affect the final price and timeline

4. Bookings and Cancellations

• Service appointments are confirmed via email or phone
• Cancellations made with less than 24 hours’ notice may incur a charge
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, with reasonable notice where possible
• Emergency services are prioritised and may affect scheduled appointments

5. Payment Terms

• Payment terms are specified in your service agreement or quotation
• For larger projects, staged payments may be required at key milestones
• Invoices are due within 30 days of the invoice date unless otherwise agreed
• Late payments may incur interest at 8% per annum above the Bank of England base rate
• We reserve the right to pause work if payments are not received on time

6. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your property and requirements
• Ensure safe access to the property at agreed times
• Obtain any necessary permissions (e.g., landlord consent, planning permission)
• Secure and remove any valuable or fragile items before work begins
• Disclose any known hazards or issues (e.g., asbestos, hidden wiring, structural problems)

7. Quality and Warranty

• All work is carried out to industry standards by qualified professionals
• We provide a 12-month warranty on workmanship from the date of completion, covering defects arising from our work
• The warranty does not cover damage caused by misuse, normal wear and tear, or third-party interference
• Any issues must be reported in writing within a reasonable timeframe

8. Limitation of Liability

• Our total liability for any claim arising from our services is limited to the total amount paid for the specific service in question
• We are not liable for indirect or consequential losses, including loss of business, income, or property value
• Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law
• We maintain appropriate public liability and professional indemnity insurance

9. Website Use

• This website is provided for informational purposes and to facilitate service enquiries
• We endeavour to keep the website available and accurate but do not guarantee uninterrupted access
• You agree not to use the website for any unlawful purpose or in a way that could damage, disable, or impair it
• All content on this website is our property or used with permission and is protected by intellectual property laws

10. Intellectual Property

All content on our website, including text, images, logos, and design, is owned by or licensed to BuildingService360. You may not reproduce, distribute, or modify any content without our prior written consent.

11. Complaints Procedure

We are committed to providing excellent service. If you are not satisfied, please follow our complaints procedure:

1. Contact us by phone or email to discuss your concerns
2. If unresolved, submit a formal written complaint to buildingservice360@gmail.com
3. We will acknowledge receipt within 3 working days and provide a full response within 14 working days
4. If you remain unsatisfied, the matter may be referred to alternative dispute resolution

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated Terms.