Privacy Policy

1. Introduction

BuildingService360 (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

We are a property services company based in London, UK. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at buildingservice360@gmail.com or call +44 (0) 77 82 78 55 56.

2. Information We Collect

Personal Data You Provide

• Full name and contact information (email address, phone number, postal address)
• Property details relevant to the services you request
• Communication history including enquiries, quotes, and service requests
• Payment and billing information (processed securely via third-party providers)
• Feedback and testimonials you voluntarily provide

Automatically Collected Data

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information (operating system, screen resolution)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our building services, including emergency repairs, maintenance, renovations, and commercial projects
• To respond to your enquiries and provide quotations
• To process payments and maintain billing records
• To communicate with you about service appointments and updates
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations
• To send marketing communications (only with your explicit consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Contractual necessity: To fulfil our service agreements with you
• Legitimate interests: To improve our services, maintain security, and manage our business operations
• Consent: For marketing communications and optional data sharing
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your personal data with:

• Trusted third-party service providers (payment processors, IT services, legal advisors)
• Regulatory authorities or law enforcement when required by law
• Professional insurers and legal advisors in the event of a claim

We do not sell your personal data to third parties. All third-party processors are contractually bound to protect your data and process it only for agreed purposes.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Typically:

• Customer records: 7 years after the last service (for tax and insurance purposes)
• Enquiry records: 2 years after final contact
• Marketing data: Until consent is withdrawn

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal requirements)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Rights relating to automated decision-making: Not be subject to solely automated decisions

To exercise any of these rights, contact us at buildingservice360@gmail.com. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. For full details, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal data.

11. International Data Transfers

Your personal data is primarily processed within the UK and European Economic Area (EEA). Where we transfer data to countries outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the UK Information Commissioner’s Office.

12. Complaints

If you believe we have not handled your personal data in accordance with this policy, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

ICO Website: www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.